Please be aware that all parents/guardians must read the following Terms and Conditions before making a booking for the Mock Examinations. Once booked, the following Terms and Conditions apply.

1. In these Terms and Conditions, the following terms have the meanings stated below:‘Child’ means the child who is registered to attend an exam at the ‘Peepal Tree Learning’ venues. ‘Client’ means the parent/guardian of the Child registered to attend an exam at Peepal Tree Learning
2. This agreement is made between the Client and Peepal Tree Learning Ltd.
3. Bookings:
   1. You may not transfer or resell your mock exam booking.
   2. Each mock exam must only be booked for the named student.
4. Charges for Cancellations:
   1. Mock Exam bookings can be cancelled up to 14 days prior to the scheduled mock exam, subject to a cancellation fee of £10.00 for each mock exam session cancelled. This can be done by emailing us at info@peepaltreelearning.com. You will be refunded the balance of the price paid to the payment card that you used to make the booking.
5. Charges for Amending your Booking:
   1. Mock Exam bookings may be amended to an alternative session date, at any time up to 5 days before the date of the exam you have booked. This can only be done by emailing us at info@peepaltreelearning.com.
   2. All amendments will incur a £10.00 amendment fee and are subject to availability.
   3. If there are no suitable available mocks exam dates, then we regret that a cancellation of your booking will only be possible if you have made your request at least 14 days before the scheduled mock exam.
6. Emergency contact information
   1. You are required to provide an emergency contact number for each child. This is the number we will use to contact you in the rare occasion of an emergency relating to the child during a mock exam session. It is your responsibility to ensure that the number you provide is correct and is for the relevant parent or appropriate adult who will be dropping/collecting the child on the day of the exam. Please ensure you update this information nearer the exam date should it change from that originally supplied.
7. Mock Exam Papers
   1. Your child’s answer papers Exam including feedback the original question paper will be posted to the parents within a week of the exam being conducted. If the parent also requires the solved answer sheet for the Mathematics paper a charge of £5.00 will be levied for the same.
   2. Remarking Requests We will agree to remark your child’s mock exam paper which will incur a charge of £10.00 provided the request is made within 3 days of the childsitting the exam. Please email us at info@peepaltreelearning.com for the same. The child’s answer sheet must be sent back to us including a prepaid self addressed envelope at 39, Oak Hill, Surbiton, KT6 6DY
8. Health & Safety
   1. You must ensure that the parent/guardian or responsible person is entrusted with dropping off and collecting their child from the venue and that the child is aware and familiar with the adult who will be collecting them.
   2. You must ensure that you provide an accurate contact number on registration, and that this is updated if it changes prior to the exam, in case of an emergency.
   3. The Client shall notify Peepal tree Learning at the time or registration if the Child suffers from any medical injury, condition (including allergies) or disability that ought to be brought to the attention of Peepal tree Learning.
   4. In the event that a Child suffers from an allergy, peepal tree Learning will take precautions as instructed by the Client to protect the Child from exposure, however we cannot guarantee non-exposure.
9. Limited Liability
   1. We use our best endeavours to ensure that each mock exam proceeds on the scheduled day. However, we reserve the right to cancel a mock exam session, due to circumstances beyond our control, or other reason, and in this event our liability will be limited to the amount you have paid. A full refund will be made in the event of any cancellation made by us. We exclude liability for damages for any claims in law including contract, negligence, tort or statute or otherwise.